Terms of Service

Last updated: 26 May 2026

These are the terms you agree to when you use PlutoPrice. We've tried to keep them short and honest. Read them; if anything seems off, email info@plutoprice.co.uk before signing up.

1. Who we are and what this is

PlutoPrice ("we", "us") is a software service based in the United Kingdom. It lets tradespeople ("you") draft, send, and manage customer quotes using AI assistance and your own price book.

2. Eligibility

You must be at least 18 years old and using PlutoPrice in connection with a trade or business. PlutoPrice is not designed for consumer use.

3. Your account

• You're responsible for keeping your password secure.
• You're responsible for everything that happens under your account.
• You agree to give us accurate information (real email, real business name, etc.).
• If you sign in via Google or Microsoft, you're also bound by their respective terms.

4. Subscription, billing, and trial

• PlutoPrice costs £15 per month, billed monthly via Stripe.
• Your account starts with a 14-day free trial — no card required.
• You can cancel at any time from your billing dashboard. You'll keep access until the end of your paid period.
• We don't issue partial refunds for unused days in a billing month.
• If we change pricing for existing customers, we'll give you at least 30 days' notice.
• If a payment fails, we'll retry and email you. If it keeps failing, we may suspend access until it's resolved.

5. Acceptable use

You agree not to:

• Use PlutoPrice for anything illegal.
• Try to break into other accounts, the database, or the underlying systems.
• Scrape, reverse-engineer, or resell the service.
• Send unsolicited messages to people using the customer-facing quote feature.
• Use the AI drafting feature for content that has nothing to do with quoting work.

If you do, we may suspend or terminate your account.

6. Your content

You own your price book, your quotes, and your customer data. We host them on your behalf to make the service work.

By using the AI drafting feature, you grant us a limited licence to send your job descriptions and price book item names to our AI provider (OpenAI) for the sole purpose of generating quote drafts for you. We don't train any AI on your data, and neither does OpenAI on data sent via their API.

7. AI-generated drafts — read this

Quote drafts produced by PlutoPrice's AI are drafts, not finished quotes. You are responsible for reviewing every line, every quantity, and every price before sending a quote to a customer. AI makes mistakes; the buck stops with you.

When a customer accepts a quote, the binding contract is between you and your customer. PlutoPrice is the tool, not a party to that contract.

8. Service availability

We aim for high uptime but we don't promise 100%. Things break sometimes — hosting providers go down, APIs fail, deploys go wrong. If PlutoPrice is unavailable, you can still contact your customers and deliver work; we'll fix it as fast as we can.

9. Suspension and termination

• You can cancel anytime from your billing dashboard.
• We can suspend or terminate accounts that breach these terms, harm other users, or pose a security risk.
• On termination, you'll lose access to PlutoPrice. We'll keep your data for 30 days in case you want to come back, then delete it (except records we're legally required to keep).

10. Liability

To the maximum extent permitted by law, our total liability for any claim arising out of PlutoPrice is limited to the subscription fees you paid us in the 12 months before the claim arose.

We're not liable for indirect, consequential, or punitive losses — including loss of profit, lost customers, or business interruption.

Nothing in these terms limits liability for death, personal injury caused by our negligence, or fraud.

This doesn't affect your statutory rights as a consumer (if applicable) under the Consumer Rights Act 2015.

11. Privacy

Our Privacy Policy explains what data we collect and how we use it. By using PlutoPrice, you agree to those terms too.

12. Changes to these terms

If we materially change these terms, we'll email registered users at least 30 days in advance. Continued use after the change means you accept the new terms; if you don't, you can cancel.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

14. Contact

info@plutoprice.co.uk